FAQ
Before you order
Every Junto piece is made to order in our Lisbon workshop. Each item is crafted with care, and because of this, our process is slightly different from buying off the shelf. Here are a few things to keep in mind before placing your order:
Lead time: Production usually takes 6–8 weeks.
Pricing: All prices are listed in euros (€) and refer to collection from our workshop. Delivery and installation are quoted separately after your order is placed.
Payment: Full payment (100%) is required to confirm your order and begin production.
Made to order: Because each piece is custom-made, we cannot accept returns for change of mind.
Frequently Asked Questions
1. How long will my order take?
Our standard lead time is 6–8 weeks from the moment your order is confirmed. For more accurate information, please contact us at the time of your order — timelines can vary slightly depending on the season and the size of your project.
2. How do I confirm my order?
Once you place an order, we’ll send you an email confirmation. Please review all dimensions, finishes, and specifications carefully.
If you need to request a revision, it must be sent within 24 hours of confirmation to info@juntowd.com. After that point, production begins.
3. Can I change or cancel my order?
Adjustments or cancellations must be requested in writing via email to info@juntowd.com.
We’ll do our best to accommodate changes, but please note they may affect price or timeline.
As production starts immediately after payment, cancellations are generally not possible once confirmed.
4. What are the payment terms?
Payment in full (100%) is required to confirm your order.
Ownership of the piece will be transferred to you once production is complete and the item has been collected or delivered.
5. How is delivery handled?
We partner with professional couriers experienced in handling fine furniture. Whenever possible, pieces are blanket-wrapped for safe transport without unnecessary packaging or waste.
All deliveries — both within Portugal and abroad — are quoted separately after your order is placed.
Once production begins, our team will contact you to provide a tailored shipping quote based on your location, access conditions, and delivery method.
If your delivery address has access constraints (stairs, narrow doors, limited entry), please let us know in advance at info@juntowd.com so we can coordinate with our freight partners. Additional charges may apply.
6. Do you ship internationally?
Yes. We offer international delivery to most destinations.
All shipments are handled under the DAP (Delivered At Place) terms, meaning that any customs duties, import taxes, or local VAT are the responsibility of the customer.
These charges are not included in our product prices or shipping quotes.
If an order is returned due to refusal to pay import fees, any refund will exclude shipping and return costs.
We recommend checking your country’s customs policies before placing an order.
7. What should I do when my order arrives?
When your piece is delivered, please check it carefully upon arrival and report any concerns within 24 hours by emailing info@juntowd.com.
Please include a short description and clear photos so we can assess the issue.
8. Do you accept returns?
Because each item is made to order, we cannot accept returns for change of mind.
If your item arrives damaged, please contact us within 24 hours so we can determine the best solution — whether that’s a repair, replacement, or compensation.
9. What if something comes up later?
For concerns raised beyond the first 24 hours, please see our Care & Warranty Guide for information on long-term support and maintenance.
10. How can I get in touch?
For any other enquiries, please email us at info@juntowd.com — we’d love to hear from you.