FAQ
Before you order
Every Junto piece is made to order in our Lisbon workshop. Each item is crafted with care, and because of this, our process is slightly different from buying off the shelf. Here are a few things to keep in mind before placing your order:
Lead time: Production usually takes 6–8 weeks.
Pricing: All prices are listed in euros (€) and refer to collection at our workshop. Delivery and installation are quoted separately and shown at checkout.
Deposits: A 50% deposit is required to start production.
Made to order: Because each piece is custom-made, we cannot accept returns for change of mind.
Frequently Asked Questions
1. How long will my order take?
Our standard lead time is 6–8 weeks from the moment your order is confirmed. For more accurate information, please contact us at the time of your order — timelines can vary slightly depending on the season and the size of your project.
2. How do I confirm my order?
Once you place an order, we’ll send you an email confirmation. Please review all dimensions, finishes, and specifications carefully. If you need to request a revision, it must be sent within 24 hours of confirmation to info@juntowd.com. After that point, production begins.
3. Can I change or cancel my order?
Adjustments or cancellations must be requested in writing via email to info@juntowd.com. We’ll do our best to accommodate changes, but please note they may affect price or timeline. Cancelled orders forfeit the deposit.
4. What are the payment terms?
We ask for a 50% deposit to begin production. The remaining balance is due upon completion and before dispatch or collection. Ownership of the piece will be transferred to you once full payment has been received.
5. How is delivery handled?
Whenever viable, furniture is blanket-wrapped for safe transport without unnecessary packaging or waste. Delivery costs are calculated at checkout based on size, weight, and location. If your delivery location has access constraints (stairs, narrow doors, limited entry), please note this in the comments section at checkout or email us at info@juntowd.com so we can review costs with our freight partners. Extra charges may apply.
6. Do you ship internationally?
Yes. For international orders, we’ll provide a tailored shipping quote. Please note that any customs duties, import taxes, or additional handling costs are the responsibility of the customer, and Junto Wood Design is not liable for these charges.
7. What should I do when my order arrives?
When your piece is delivered, please check it carefully upon arrival and report any concerns within 24 hours by emailing info@juntowd.com. Please include a short description and clear photos so we can assess the issue.
8. Do you accept returns?
Because each item is made to order, we cannot accept returns for change of mind. If your item arrives damaged, please contact us within 24 hours so we can determine the best solution — whether that’s a repair, replacement or compensation.
9. What if something comes up later?
For concerns raised beyond the first 24 hours, please see our Care & Warranty Guide for information on long-term support and maintenance.
10. How can I get in touch?
For any other enquiries, please email us at info@juntowd.com — we’d love to hear from you.