Terms of service & Privacy policy
This website is operated by Junto Wood Design. Throughout the site, the terms “we”, “us”, and “our” refer to Junto Wood Design.
We offer this website — including all information, tools, and services available from it — to you, the user, conditional upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These apply to all users of the site, including but not limited to browsers, customers, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to them. If you do not agree, you may not use this website or our services.
We may update or change these Terms at any time by posting a revised version on this page. It is your responsibility to check periodically for updates. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
1. Online store terms
You must be at least the age of majority in your country of residence to use this site.
You agree not to use our products for any unlawful purpose or to violate any laws in your jurisdiction. You must not transmit any malware or harmful code.
Breach of these Terms will result in immediate termination of service.
2. General conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Content you submit (excluding credit card details) may be transferred unencrypted across networks. Credit card data is always encrypted during transfer.
You agree not to reproduce, copy, resell, or exploit any part of the Service without our written consent.
3. Accuracy of information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
Material on the site is provided for general information only.
We may update or modify content at any time, but are not obliged to do so.
4. Modifications to service & prices
All prices are listed in euros (€) and refer to collection from our Lisbon workshop.
Delivery and installation are quoted separately after your order is placed.
We may modify prices, discontinue products, or update services at any time without notice or liability.
5. Products & services
All Junto Wood Design pieces are made to order. Some products may be available only online and in limited quantities.
Returns and exchanges are handled according to our Returns Policy.
We make every effort to display our products accurately, but cannot guarantee exact colour reproduction across screens.
We reserve the right to limit sales by region, customer, or order size.
Product descriptions, details, and prices may change at any time, without notice.
6. Billing & account information
Full payment (100%) is required at the time of ordering to confirm production.
We reserve the right to refuse or cancel any order, including those that appear fraudulent or incomplete.
You agree to provide accurate, current, and complete purchase and account details, and to update them as needed so we can process your transaction and contact you if necessary.
Ownership of the product transfers to you once production is completed and the piece has been collected or delivered.
7. Shipping & delivery
All deliveries, both domestic and international, are quoted separately after your order is placed.
Once production begins, our team will contact you with a tailored shipping quote based on your location, access, and preferred delivery method.
We partner with professional couriers experienced in handling fine furniture. Whenever possible, pieces are blanket-wrapped for safe transport without unnecessary packaging or waste.
For international shipments, we operate under DAP (Delivered At Place) terms — meaning any import taxes, customs duties, or local VAT are the responsibility of the customer and are not included in the product price or shipping quote.
If an order is returned due to refusal to pay customs fees, any refund will exclude shipping and return costs.
8. User content & feedback
If you send us suggestions, proposals, or other submissions, you agree that we may use them without restriction and without obligation to compensate you.
We may remove content that we deem unlawful, offensive, or in violation of these Terms.
You are solely responsible for any comments or content you post.
9. Personal information
Submission of personal information is governed by our Privacy Policy (below).
10. Errors & omissions
Occasionally, information on our site may contain errors, inaccuracies, or omissions (e.g., product descriptions, pricing, or availability).
We reserve the right to correct these at any time, including after an order is submitted.
11. Prohibited uses
You may not use the site or its content for any unlawful purpose, to infringe intellectual property rights, to harass or defame, to transmit malicious code, to collect personal data without consent, to spam or phish, or to interfere with the security or functionality of the Service.
12. Disclaimer & limitation of liability
We do not guarantee uninterrupted, secure, or error-free use of our Service.
Products and services are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, Junto Wood Design shall not be liable for any damages arising from the use of our Service or products, including indirect or consequential losses.
13. Indemnification
You agree to indemnify and hold harmless Junto Wood Design, its directors, employees, and partners from any claims arising from your breach of these Terms or violation of any laws or third-party rights.
14. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.
15. Termination
These Terms apply until terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate access if you breach these Terms.
16. Entire agreement
These Terms, together with our policies, constitute the full agreement between you and Junto Wood Design regarding use of our Services.
Privacy Policy
Last updated: October 22, 2025
At Junto Wood Design, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information we collect
When you interact with us (online or offline), we may collect:
- Contact details (name, email, phone number, billing and delivery address)
- Order information (products purchased, payment details, shipping details)
- Website usage data (cookies, IP address, browser type, pages visited, and duration)
2. How we use your data
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase or enquiries
- Improve our website and customer experience
- Comply with legal and tax obligations
- Send updates or offers (only if you have opted in)
3. Sharing your information
We do not sell or rent your personal data.
We share it only with trusted service providers (such as payment processors, shipping companies, and Shopify) or with authorities when required by law (e.g., for tax or fraud prevention).
4. Cookies & analytics
Our website uses cookies to enhance functionality and understand how visitors use it.
You can disable cookies in your browser settings, but some features of the site may not work properly.
5. Data retention
We retain personal data only for as long as necessary:
- For orders, to comply with accounting and tax regulations (typically 6–10 years)
- For marketing, until you unsubscribe or ask us to delete your data
6. Your rights (GDPR)
If you are in the EU/EEA, you have the right to:
- Access the personal data we hold about you
- Request corrections or deletion
- Restrict or object to certain processing
- Withdraw consent to marketing at any time
- File a complaint with your local Data Protection Authority
To exercise your rights, contact us at info@juntowd.com.
7. Security
We use appropriate technical and organizational measures to protect your data.
However, no online system is entirely secure, so we cannot guarantee absolute protection.
8. Changes to this policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised date.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@juntowd.com.
Junto Wood Design